VCS Patient Portal

VCS Patient Portal: Secure Online Access for Virginia Cardiovascular Specialists Patients

Virginia Cardiovascular Specialists patients can use the VCS Patient Portal, powered by InteliChart, to message their care team, review test results, request medical records, and manage their heart care online. The Portal is available anytime, day or night, so you can reach out when it’s convenient for you.

The Portal is for non-urgent communication only. If you are experiencing symptoms that concern you or have an urgent medical need, please call our office directly. For medical emergencies, call 9-1-1 immediately.

What You Can Do Through the Portal

• Request prescription refills through your pharmacy (see below for instructions)
• Send messages to your VCS care team
• Review test results and visit notes
• Request medical records through the Portal, which routes requests through ShareCare
• Manage routine administrative needs on your schedule
• Grant a family member or caregiver proxy access to your account

How Portal Messaging Works

Short messages work best. A good rule of thumb: if you’d send it as a text, the Portal is probably the right fit. If your question requires a detailed explanation, a new diagnosis, or medical decision-making, an appointment will usually serve you better. We’re here for those conversations.

Your entire VCS care team, including nurses, advanced practice providers, medical assistants, and care coordinators, monitors Portal messages throughout the day.

When a reply comes back brief, please know your question was heard, looked into, and answered. Your VCS care team is paying attention.

How Test Results Are Handled

When your physician or nurse practitioner has reviewed your test results and no changes to your care plan are needed, you will receive them through the Portal. No need to call and ask — we will make sure you have the information you need.

If your results require follow-up or a change to your care plan, your VCS care team will contact you directly. You do not need to interpret results on your own. If something raises a question, a brief message to your care team is a good place to start. We are here to help you understand what you are seeing.

Prescription Refills

All prescription refill requests must come through your pharmacy. Contact your pharmacy, and they will send the request to VCS electronically. This is the fastest, most reliable route. If a refill request is submitted another way, your care team will follow up with a message directing you to contact your pharmacy to resubmit.

Caregiver and Family Access

The Portal lets you grant access to a family member or trusted caregiver. Whether it is a spouse helping coordinate appointments, an adult child assisting with care, or a loved one who wants to stay informed, proxy access keeps the people who support you connected to your care. Ask your care team about setting up proxy access at your next visit.

Frequently Asked Questions

What will my username be?

Your username is the email address VCS has on file for you. If you are unsure which email address that is, please call your VCS office and a team member can confirm it.

I did not receive a registration email. What should I do?

Call your VCS office and a team member will resend your registration link. Invitations are sent from no-reply@patientportal.net, so check your spam or junk folder first.

Can a family member or caregiver access my account?

Yes. You may authorize proxy access for a spouse, caregiver, or trusted family member. Ask your VCS care team to help set this up at your next visit.

Why is the Send Message button greyed out?

The Send Message button will activate once you have filled in both the Subject and Message fields. Make sure both are complete before clicking Send.

When should I call instead of using the Portal?

Call the office if your concern is urgent, your symptoms are worsening, or you need immediate medical attention. For medical emergencies, call 9-1-1 immediately. The Portal is for non-urgent communication only.

I am having trouble logging in. Who should I contact?

Please call your VCS office and a team member will help. You can find your VCS location at vacardio.com/locations.

Stay Connected Between Visits

Heart care is rarely a one-time visit. It is an ongoing relationship built on trust, communication, and knowing where to turn when questions arise. The VCS Patient Portal is one of the ways we stay connected between appointments. The technology may make communication easier, but the people behind it are the same team you have trusted with your heart all along.